Holiday Closings

Steuben County Transit will be closed on the following holidays with no service operated on these days :

• New Years Day
• Thanksgiving Day
• Christmas Day

Limited Holiday Closings

Chemung County Transit will provide limited transit service on the following holidays:

• Easter Sunday
• Memorial Day
• Independence Day
• Labor Day

Route Deviation/Demand Response Service Program

Steuben County Transit offers curbside pick-up service through its Route Deviation/Demand Response Service Program.If you are a person living within ¾ of a mile of a bus route, you may qualify for curbside service. The fare for Route Deviation is double the regular fixed route fare and is posted in the Fare section of the web-site. Each route deviation will cost double the regular fixed route fare.

Trip Scheduling for Route Deviation

To schedule a Route Deviation trip, call our Customer Service Department at 1-800-445-4423 between 8:00 a.m. and 5:00 p.m. For next day service, your request must be made by 5:00 p.m. the previous day.

Route and Stop Announcements

The Americans with Disabilities Act of 1990 ADA requires the announcement of all time points and transfer points. Steuben County Transit Bus Operators will announce approximately 1/2 block in advance all such time points and/or transfer points listed on all public schedules. Where more than one route serves the same stop, an announcement of that route by the Bus Operator will be made before the bus departs such point.

Disabled/Senior Medicare Fare Programs

Riders who have a disability, who are 60 years of age or older (Senior Citizen), or who hold a Medicare card, can ride for half the regular fare on regular route service and/or on Route Deviation/Demand Response Service. Disabled Riders: To ride for half the regular fare, a Half Fare I.D. card is required. To acquire a Half Fare I.D. card, a note from a qualified health care physician stating your disability must be obtained. A Half Fare I.D. card can be purchased at the Chemung County Transit office, 1201 Clemens Center Parkway , Elmira , NY . The cost of the I.D. is $2.00. Senior Citizens: A picture I.D. card (Drivers License or other picture I.D. with proof of age) or a Gold Card is required each time you board. On Monday's, Senior Citizens ride free. Medicare: Persons on Medicare must show their Medicare card each time you board.

Service Appeals

If your request for Route Deviation service is denied, you may appeal the denial by registering a complaint with Steuben County Transit. Call 1-800-445-4423 or go on line to www.chemungcountytransit.com to register your complaint .

Travel Training

Travel training is available for individuals with development disabilities. Call either Chemung ARC at 607-734- 6151 or our office at 1-800-445-4423 to learn if you qualify.

Safety Tips

Take your seat as quickly as possible. Never change seats while the bus is moving. Wait until the bus departs your stop before crossing the street. Refrain from engaging in unnecessary conversation with the driver. No pets, except service animals.

Suggestions or Complaints

If you encounter any difficulty using our service or have a suggestion or complaint, please call 1-800-445- 4423 or 607-734-5211.

Exact Change Please

Our bus operators are not allowed to handle money or give change. Please be sure to have exact change to pay your fare for each trip.

Monthly Pass

Unlimited ridership on any fixed routes within the month for which the pass is valid. Passes must be displayed each time you board and must remain in your possession for the entire trip. A monthly pass may be used by any member of you family.

Tokens

In place of the $1.00 fare, Transit Tokens may be purchased at the Chemung County Transit System, 1201 Clemens Center Parkway, Elmira, NY 14901.

Transfer Policy

Fare needs to be paid each time you board a bus, including when coming from another bus.

Transdev (formally First Transit Incorporated) has been our Transportation Operator since 2000. Their professional attitude, friendly and courteous drivers are a big reason for the successes we have shared over the years.

We would like to add our deepest appreciation to our operator for their dedication to the transportation system since its inception.

Their support allows us to go down hills, up hills, roll along the level plain and around curves, stop at red lights and move ahead through the green.